FAQ
Quick answers before you checkout.
A mobile-friendly guide to Vasato orders, stock, payments, accounts, and support.
When is an order confirmed?+
Orders are confirmed after Stripe sends a verified payment event to Vasato. The checkout success page does not mark an order paid by itself.
How is stock handled?+
Products use variant-level stock, so sizes, colors, and workout essentials can be available or sold out independently.
Can I save products before buying?+
Yes. Signed-in customers can save products to wishlist and return later from the account area.
How does shipping work?+
For this first version, fulfillment is manually confirmed by the Vasato admin team. Tracking can be added after the order is processed.
What should I do if payment fails?+
If Stripe reports a failed transaction, the order will not be treated as paid. You can try checkout again or contact support with the order details.
Are reviews available yet?+
Public product reviews should come later with verified-purchase checks and admin moderation. For now, customers can send private support messages.
Need help with a real order?
Sign in, check your order history, or send support a message from the footer form.