Customers should contact support with the order number, item name, and reason for the return or exchange.

The support team can review order status and next steps from the admin workflow.

Admins can mark an order refunded in the store workflow, while actual Stripe refund processing should be handled through Stripe or a future refund feature.

Refund timing may depend on the payment provider and customer bank.

Final return windows, accepted item condition, exchange rules, and shipping responsibility should be confirmed before production launch.